1- Reservation made within 14 working days of the check-in date are considered non-refundable;
2- Reservation is subject to 70% refund for cancellations requested 14 working days prior to check-in date, should that not exceed the hotel’s cancellation fees;
3- RTour24 will not be responsible for any force major events (including natural disasters or any socio-political situations) resulting in cancellation of the reservation by the hotel;
4- RTour24 will not be responsible for early/late arrival fees that may be imposed by the hotel;
5- RTour24 will be able to move the reservation date or choice of hotel 14 working days prior to check-in date only if the new date or hotel is less expensive than the original reservation; RTour24 reserves the right to charge a fee up to 50% of the original reservation, should the request take place in peak times;
6- RTour24 highly recommends couples and families to bring a copy of their marriage certificate at the time of check-in as some hotels may require paperwork to allow male-female travelers in the same room. RTour24 will not be responsible for the hotel’s decision to reject your reservation due to this issue;
7- Refunds will be issued within 21 working days upon approval;
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